jbaj's Privacy Policy

jbaj ("we", "our") is a safe and reliable online casino and betting platform in Bangladesh. We place the highest priority on the privacy of our users' personal information. This Privacy Policy ("Policy") explains how we collect your personal information, why we collect it, how we use it, and how we keep it secure.

By using this platform, you will be considered to have given your consent to the terms described in this Policy. This Policy takes effect the first time you visit our website or create an account. We reserve the right to update this Policy at any time, and any changes will be published on our website.

jbaj collects various types of information that help us improve our service quality and keep your account secure. We may collect the following types of information:

1.1 Identity & Contact Information

• Full name and date of birth
• Email address
• Mobile number
• Residential address
• National ID card or passport details (for identity verification)

1.2 Financial Information

• bKash, Nagad, Rocket, or Upay mobile banking number
• Transaction history — deposit and withdrawal records
• Wallet balance and bonus information

1.3 Technical & Usage Information

• IP address and device identifier information
• Browser type and operating system
• Cookie and session data
• Page visit history and click patterns
• Gaming history and activity logs

1.4 Communication Information

• Live chat messages
• Email correspondence
• Complaint and support request records

We collect your information in the following ways:

1. Information provided directly: When you register on our platform, verify your account, complete a transaction, or contact our support team.
2. Automatic collection: Certain information is collected automatically through cookies, log files, and similar technologies while you use our website.
3. Information from third parties: We may receive some information through identity verification agencies or payment processing services.
4. From public sources: Information may be collected from publicly available sources for the purpose of meeting legal obligations.

jbaj uses your personal information for the following purposes:

3.1 Account Management

Your information is needed to create, verify, and manage your account; to confirm your identity; and to give you access to our services.

3.2 Processing Financial Transactions

To process your deposits and withdrawals through bKash, Nagad, Rocket, and Upay. It is our responsibility to ensure every transaction is secure and accurately recorded.

3.3 Security & Fraud Prevention

We continuously monitor to protect your account and our platform from unauthorized access, fraud, and money laundering.

3.4 Customer Support

Your information is used to resolve your complaints and queries, and to provide you with assistance via 24/7 live chat and email.

3.5 Responsible Gaming

By monitoring your gaming activity, we ensure you are playing responsibly and can provide support if needed.

3.6 Legal & Regulatory Obligations

We may use your information to comply with applicable laws and regulations and to respond to any legitimate requests from relevant authorities.

We do not sell your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment service providers: To process transactions with mobile banking services such as bKash, Nagad, Rocket, and Upay.
• Identity verification agencies: With trusted verification services to confirm your identity and age.
• Technology partners: Service providers required to operate the platform, who are bound by confidentiality agreements.
• Legal authorities: In response to a court order or a legitimate request from a government authority.
• Emergency safety situations: When necessary to protect the life or property of any individual.

All our third-party partners are bound by strict confidentiality agreements and may only use your information for the specified purposes.

jbaj follows industry-standard security practices to protect your information. We take the following measures:

5.1 Encryption

Our website uses SSL (Secure Socket Layer) encryption technology. This means all information exchanged between your browser and our servers is fully encrypted and cannot be read by any third party.

5.2 Access Control

Only authorized personnel can access your information, and they are bound by a confidentiality obligation. We follow a minimum necessary access policy.

5.3 Continuous Monitoring

Our systems are monitored around the clock so that any unusual activity can be detected immediately and appropriate action can be taken.

5.4 Data Minimization

We only collect and store information that is genuinely necessary to provide our services. Collecting unnecessary information is against our policy.

Cookies are small text files stored in your browser. jbaj uses the following types of cookies:

6.1 Essential Cookies

These are necessary for the core functionality of our website. They are used to maintain your login session, ensure security, and improve usability. Disabling them may prevent the website from working properly.

6.2 Functional Cookies

These cookies are used to remember your preferences and settings, such as your language preference or the last game you played.

6.3 Analytics Cookies

These cookies are used to monitor and improve our website's performance. This information is analyzed in aggregate and is not used to identify any individual.

You can control or delete cookies from your browser settings, though this may affect some functionality of our website.

We retain your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.

• Active accounts: All information is retained for as long as the account remains active.
• Closed accounts: Financial transaction records are retained for a specified period after account closure in accordance with legal requirements.
• Marketing data: Deleted immediately upon withdrawal of your consent.
• Security logs: Retained for as long as necessary for fraud prevention and security purposes.

As a registered user of jbaj, you have the following rights:

8.1 Right to Access

You can find out what information we have collected about you. Upon request, we will provide you with a detailed report.

8.2 Right to Rectification

If there is any error or inaccuracy in your information, you may request a correction. We will make the correction within a reasonable time.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted, though legal obligations may require us to retain some information for an indefinite period.

8.4 Right to Restrict Processing

For specific reasons, you may request that processing of your information be temporarily suspended.

8.5 Right to Object

You may object at any time to marketing communications, and we will honor that request immediately.

jbaj is an adults-only platform intended solely for those aged 21 and above. We do not knowingly collect information from anyone under the age of 21.

We use age verification methods, and if it comes to our attention that a minor has registered on our platform, we will immediately close that account and delete any collected information.

Our servers and third-party partners may be located in various countries. When your information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures exist in the destination country.
• Information is protected through transfer agreements or standard contractual clauses.
• The receiving organization adheres to equivalent privacy standards.

jbaj reserves the right to update this Privacy Policy at any time. For any significant changes, we will post a notice on our website and record the date of the change in the "Last Updated" section.

If you continue using our platform after any changes, you will be considered to have accepted the updated Policy. We therefore encourage you to review this Policy regularly.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact our support team. We provide assistance in both Bengali and English, 24/7.

We take all privacy-related requests seriously and aim to respond within a reasonable time.